So now the wait to see if I ever get the package. So this time I just hung up on the fucking smart-ass. Again he says -"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. His answer-"Hello, this is Robert, can I start with your first name". I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing-"Hello, this is Robert, can I start with your first name".
#Ifreemem mac download serial number
She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She again went into sales pitch about Apple Care which I said I had no interest in. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So then she tells me, yes, it's a one-year plan for online support, not for phone support. I said no, the warranty is one year and I didn't want Apple Care. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I ended up speaking to a woman who could speak very little english, but I beared with it. The site gives me a number to call for tech support. The online site leads me through about 15 pages before it tells me "can't verify serial number". So they tell me to go online & register to send it in to Mac for repair. Turns out they didn't have a 4th generation screen. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. I've had the iPod for eight months & the LCD screen suddenly stopped working. I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
But lately I've been incredibly disappointed with their service. First off, let me say that I've been a Mac user for years.
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